FAQ - Graduate Supplies

WHEN AND WHERE WILL I PICK UP MY ORDER?
Orders will be delivered to the school and will be distributed in March and/or April. You will be notified with a postcard as to the time and date of delivery. Graduation Announcements and Caps & Gowns are delivered separately. If you ordered from our Last Chance Order Program, then the order will be shipped via UPS to the address you specify mid April. We use UPS ground residential delivery as our primary shipping method. If someone is not available to sign for the package, it will be left at the front door.

WHO DO I SEND ANNOUNCEMENTS TO AND WHEN DO I MAIL THEM?
This is an announcement of your special achievement in life that you will want to share with family, friends, neighbors, and people who are important to you. It is not an invitation to the actual ceremony. Proper etiquette suggests mailing your announcements ten days to two weeks before graduation. Some students may choose to mail them after graduation.

IF I DO NOT GRADUATE, CAN I GET A REFUND?
If you are not eligible to graduate you must contact our office in writing or by phone prior to graduation to request a refund on applicable items. You can receive a refund on your cap and gown unit and certain senior graduation items. All items that are subject to a refund must be in our office in 100% new condition and original packaging prior to graduation to be eligible. Refunds will be issued when items have been returned to our Fort Myers office. Personalized items such as namecards and return address labels are NOT eligible for a refund. Late Fees and Handling Fees are NOT refundable. Please allow 4-6 weeks for refunds to be processed.

CAN I PLACE MY ORDER OVER THE PHONE OR VIA FAX?
We do NOT accept telephone or fax orders. You may place your order online, visit our Fort Myers office or mail in a Late Order Form.