FAQ - Refunds & Exchanges
Grad Pro, Inc/ Herff Jones Refund Policy:
Senior Fine Papers- All Fine Paper orders are custom to the student and school. Any year dated and/or personalized items are non-refundable. Please make sure all personal information is correct.
Cap and Gown Orders- Cap and Gowns can be returned if unused and unopened (in original packaging) prior to June 30th, 2023. No Late Fees, School Senior Fees, or Handling Fees will be refunded. If your order was already submitted to the factory, you will have to pick up your gown at school and return it to our office in order to receive the refund.
Class Rings- Orders may be cancelled for a full refund within 2 business days of being placed. Once the time period lapses, the required deposit amount becomes non-refundable. However, any payment over the required deposit amount will be refunded.
Ultrium- $100 / Extreme Silver & Extreme Aurista $150 / 10K Gold- $175 / 14K Gold- $225
*All refunds do take approximately 4 weeks to process.