FAQ - Cap & Gown

WILL I HAVE MY CAP & GOWN IN TIME FOR GRADUATION?
If you have ordered a cap and gown unit, you will receive your attire in time to participate in graduation ceremonies. PLEASE NOTE: Some schools choose to distribute the caps & gowns to the students, and those schools may not distribute the caps and gowns to the students until closer to graduation. Please check with your school’s graduation coordinator or senior sponsor for more information.

WHAT MEASUREMENTS DO YOU NEED TO ORDER MY CAP & GOWN?
We want your cap & gown to fit you properly. We need your gender, height, and weight. This information is kept confidential and ensures a proper fit. Caps are one size fits all.

IF I DO NOT GRADUATE, CAN I GET A REFUND?
If you are not eligible to graduate you must contact our office in writing prior to graduation to request a refund. You can receive a refund on your cap and gown unit. The Cap & Gown must be returned to our office in 100% new condition (unused and unopened) and in the original packaging prior to graduation to be eligible. Refunds will be issued when items have been returned to our Fort Myers office. Late Fees and Handling Fees are NOT refundable. Please allow 4-6 weeks for refunds to be processed.

CAN I PLACE MY ORDER OVER THE PHONE OR VIA FAX?
We do NOT accept telephone or fax orders. You may place your order online, visit our Fort Myers office or mail in a Late Order Form.

HOW SHOULD MY GOWN FIT?
Your graduation gown should be at a length that falls approximately midway between the knee and the ankle. It should not go below the ankle, or above the knee.

SHOULD I IRON MY GOWN WHEN I RECEIVE IT?
NO! If you iron your gown, you can risk burning it. Instead, just hang it on a hanger for a few days, and if there are still any wrinkles in it, steam should take care of it.